Interaction Design

Thematic Areas Soft-ID Hard-ID Research Project Management










Thematic Areas in Interaction Design

Interaction design involves various disciplines, including ergonomics, human factors engineering, computer interface design, physiology, psychology, graphical design, text design, and others. Wherever people interact with equipment, tools, devices, systems, or information then both the physical (hard factors) and psychological (soft factors) are implicated.

Interaction Design use a multi-disciplinary approach, combining relevant skills and knowledge to address a wide range of design aims.

Some thematic areas undergo rapid development, and so expose numerous design or implementation issues where people and their interaction with systems or devices are a key focus.

Usable Web and Interactive Web Services

The flexibility afforded by the Internet and Web Services means that commercial and public authority offerings can be rapidly changed to meet user needs. We work with planners and designers to ensure user needs are fully understood, and that emerging designs are truly usable and meet all task requirements in a satisfactory way.


Putting interactive Governmental services online means thinking of new ways to interact with citizens and business alike. Simply transferring the old process online often results in cumbersome, inappropriate or unusable systems. Analysing service user and provider aims and tasks allows clear design guidelines and pilots to be rapidly tested and made ready for service. A similar approach is also employed to identify and remedy problems in existing services.

Relationship Management

Work between organisations, and engagement with external partners and customers, challenges business processes. Transferring old processes online misses the opportunity to review engagement process to benefit from IT support such as CRM or bespoke interaction support. Analysing and modelling current process can provide a basis for reasoning about streamlining or adding new features not possible in the old model.

e-Work and e-Business

Rapid developments in technology mean the face of work and business are changing daily. New ways to work and to conduct business provide challenges for organisations who need to take account of the human issues within changing business and work processes. Studies of the dynamic business and work context, along with consideration of established good practice and standards, allow us to develop guidelines for cost effective changes that maintain required levels of usability, effectiveness and satisfaction.

Citizen Security

Homeland security, responder agencies, governmental agencies and industry share concerns about citizen safety. Crisis management planning and response are well supported by systems of different kinds, but collaboration between agencies requires sharing of information to create a common operational picture - interoperability needs not only a clear view of responder and command information needs, but a strategy for sharing and incorporation into legacy systems.

Human-Centred Design

We work with planners and designers to provide support at key stages in the planning and design process so as to ensure good human-centred design.

Typical projects:

  • Process modelling for crisis management (airport and urban locations), definition of information exchange between emergency management systems, evaluation of field trials and exercises.
  • Investigation of user problems in new e-Government service platform. Conduct of user studies. Elaboration of problem causes. Generation of design remedies.
  • Investigation and definition user requirements for knowledge interchange facilities between multiple-vendor knowledge based systems. Specification of user aspects of interchange formats.
  • Study of planner requirements for enhanced support in GIS systems. Specification of enhancements and conduct of pilot tests.
  • Investigation and definition of 'white book' service opportunities for Public Sector Information. Mounting of service pilots and user testing.
  • Study and definition of needs for online knowledge resources by business advisors. Creation of content. Translation to various European languages. Mounting of initial service and user testing.
  • Investigation of small business needs for e-Business support. Definition of pilot web platform. Design and implementation of test sites for sample local business. Analysis and reporting to regional enterprise agency on future impact potential.
  • Study of e-Work opportunities in remote regions. Creation of handbook of e-Work, case studies and advisory documents. Provision of support to regional actors in implementing e-Work programme.


Interaction Design