Interaction Design

Thematic Areas Soft-ID Hard-ID Research Project Management










Research Services

The human aspects of development are sometimes assumed as 'common sense' by developers who then discover people may not respond as expected. Looking after the human factors can be the most critical aspect of success, be it in physical product engineering, software engineering, service design, organisational design, or in social or economic interventions.

Developing research activities to inform policy and strategic requirements at the outset can be as important as engaging the appropriate marketing and launch strategy at the end of development.

Strategic Studies

Numerous human-centred issues impinge, or are contingent upon, policy and strategy decisions in government, business, and society. It is critical to identify and understand how these issues can be dealt with early if problems are to be avoided later. Managing change can be more than selling new ideas and may involve estimating, assessing and being prepared for a range of impacts.


Understanding how technology affects users and society at large is critical to planning success. Preparing for next-generation changes can benefit from a detailed appreciation of the consequences of current practice. Technology has impacts at the user interface, the workplace, the work group and organisation, and in society at large.

Human Factors

The human issues in technology usage can have an impact in a number of areas. Future product design needs to appreciate the drivers of usability and satisfaction in existing products, as well as predict or estimate changes caused by new design intent. At a social level, the way we organise work, education and society around technology solutions and services may encourage some and exclude others.
Research studies and data collection of different kinds can help improve understanding and preparation for a wide range of policy, strategy and implementation actions.

Typical projects:

  • Study of available online learning services and their implication for future life-long-learning policy and strategy in a densely populated region. Development of policy options and cost implications for future services.
  • Study of regional-based technology introduction initiatives and co-funded projects. Identification of regional indicators of socio-economic impact and oppportunities for impact assessment of new technologies and services.
  • Research into learning-design methods and tools in support of initiatives utilising multimedia resources. Adaptation of methods and pilot of new course design approach with public authorities and higher education in three countries.
  • Study of barriers excluding people with disability from work opportunities. Analysis of causes and drivers. Definition of strategies and schemes for improved access to work. Implementation of test pilots for evaluation and improvement of schemes.
  • Investigation of how public-affairs professionals utilise online information such as laws and government records. Conduct of parallel studies via questionnaire and personal interviews. Definition of information-service opportunities and critical design parameters.
  • Study of trends in SME take-up of e-Business as basis for new educational programme.
  • Study of success factors in remote working (telework, eWork, CSCW), and formulation of strategy guidelines for regional policymakers.
  • Comparative study of performance of semantic-based search engines, and development of strategy for adoption of best-practice to support regional information access (business promotion and business support).
  • Comparative study of video conference equipment performance, and development of guidelines for best practice in support of new product development.


Interaction Design