Interaction Design

Thematic Areas Soft-ID Hard-ID Research Project Management










Project Management

Design and development projects sometimes address areas where the user aspects are critical requiring prioritisation and constant focus.

A user-centred approach is desirable for all developments where user issues are important. In many cases a project can benefit from being led by the user-focus to ensure delivery of a solution that fully meets user needs within the developer intent.

We provide a proven management approach that has successfully led projects integrating a range of disciplines within a user-centred design and development action.

This approach can also be used to lead a specific work area (sub-project) within a project where the user-issues are clearly demarcated.

Example projects:

  • Researching and defining a community service portal for a public authority. Commissioning and implementing the operational portal. User testing and adaptation prior to launch.
  • Researching and defining a new approach to utilising geographical information systems for planners and regulatory authorities seeking to share information. Production of integrated GIS/Law system pilot. Testing and implementation (approach taken account of in national standard in the Netherlands).
  • Creation of a voluntary and community sector database organised around a new service taxonomy and including mapping and data extraction facilities for multiple agencies.
  • Development of open source tools for mapping data content in websites run by SMEs. Pilot and testing of solution.
  • Implementation of semantic search facilities in large port-authority information portal.
  • Design and implementation of tools to support holistic therapists use of databases guiding treatment plans and preparations.
  • Implementation of an online, on-tap, knowledge and education system for business advisors addressing new technology queries by SME clients.
  • Organisation of a training initiative aimed at new technology adoption by SMEs, including content development and delivery through Internet (online learning) and workshops.
  • Implementation of a network of support centres whereby people with disabilities developed their own strategies for access to work, including small company formation, teleworking, and freelance network. Piloted in six countries and now operational Europe wide.
  • Implementation of first generation e-Government service portal.

Example sub-projects:

  • Organising requirements definition and design guidelines for new generation telecommunications equipment, including needs of users with disability. Planning of pilot tests in multiple countries using common approach. Collection and analysis of overall results. Reporting.
  • Planning and organising field trials of support services for older people at home. Data collection, analysis and design recommendations for use of technology to improve service delivery.
  • Creation of educational content and organisation of translation in support of new service and technology deployment across Europe.
  • Organisation of product testing with large user sample. Analysis of data and development of design recommendations based on results.
  • Investigation of usability problems in competitive product set. Creation of best-practice design recommendations.


Interaction Design